RETURNS & EXCHANGE
YOUR RETURN AND EXCHANGE QUESTIONS ANSWERED
Can I return or exchange uniforms if it doesn’t fit? +
Please choose carefully as you are not entitled to a refund if you simply change your mind. Total Image Group will offer a replacement or refund if the garment is or becomes faulty through no fault of your own.
What is the timeframe for requesting a return or exchange? +
You can request a return or exchange within 14 days of receiving your order.
How do I initiate a return or exchange? +
Initiate a return or exchange by submitting a request in the Orders section of your online store or by contacting TIG HELP HUB via the form below.
Return Process
- Lodge Return
Login to your account → My Account → Orders → Click Return - Select Return Details
Choose Quantity, Reason, and Action (Exchange or Store Credit) - Submit Return
Follow the on-screen prompts → Click Submit - Print Return PDF
Download and print the Return PDF → Include it with the unworn item
An email confirmation with the return details will also be sent to the customer.
Send your returned items to the address below:
TOTAL IMAGE GROUP
Attn: Harvey Norman RETURNS
PO BOX 199 WESTGATE NSW 2048
What condition must items be in for a return or exchange? +
Item(s) must be returned to Total Image Group within 14 days of invoice date, unworn and unwashed.
Is there a fee for exchanging items? +
For every 4 garments returned, a cost of $15.00 ex GST will be charged
How long does it take to process a return or exchange? +
The processing time for returns or exchanges can vary, but you should expect an update once your return is processed.
Who covers the cost of return shipping? +
Customers are responsible for return shipping costs, except when returning faulty products.
What should I do if my exchange size is unavailable? +
If your requested exchange size is unavailable, our customer service team will assist you with alternative options.
What happens if I return an item without its original packaging? +
A $3.00 ex GST repackaging fee will apply if garments are not returned in their original packaging.
Can I return/exchange my MTO garments? +
No, MTO garments are not allowed to be returned or exchanged due to the custom size created for each staff member. This also applies if the garment is received and does not fit. Please contact customerservice@totalimagegroup.com.au if this is the case.